Refunds & Returns
We provide our patients with quality products recognized world-wide at
Your eyewear is customized and designed for your specific and unique personal needs. Due to
this, we cannot offer refunds on products once orders have been started or payments have been
received. In addition, all retail or over-the-counter products and purchases (such as but not
limited to drops, cleansers, eye masks, readers, supplements & clips) are final
While we are 100% confident in our prescriptions, any concerns you may have will be reviewed by
our Optometric Assistants & our Doctors of Optometry in a timely fashion to ensure satisfaction.
On occasion, there may be other solutions available depending on each
individual case or circumstance which include:
- Exchange/Change in product type (differences in product price to be paid by purchaser)
- Doctor Prescription Re-Do (within a certain timeframe)
We are always here to assist you and our goal is to surpass your expectations. We want you to
enjoy your eyewear experience with us and of course, love your glasses!